Terms and Conditions (Guests) When you make a booking, your contract, which shall include these terms and conditions, will be with the owner of the property.
Pets: Not accepted - this excludes service dogs.
Availability: The properties are available for rent throughout the year.
Terms: All prices are per night for the holiday home as equipped and described. The usual time for take over is 15:30 (subject to unavoidable delays). You must leave your holiday home by 10:30 on the day of departure and you are expected to leave everything in a clean and tidy condition. You are responsible for the security of the property and for any damage incurred or loss sustained during your stay. We accept no responsibility for theft/loss or damage to your belongings or for any personal injury, however caused. The inventory for the accommodation is checked at the end of each rental period and any losses/damage incurred will be pursued. With final payment we require a 25% deposit against excess housekeeping and breakages, fully returnable within Fourteen days of departure. We reserve the right to refuse any holiday booking application.
Reservation Deposit: For holidays of 7 days or more a minimum booking deposit of 25% of the total cost is required to secure the booking. For holidays of less than 7 days, full payment is required to secure your dates. If you have to cancel your holiday for any reason this deposit is non-refundable and we therefore strongly advise you to take out your own holiday/cancellation insurance for your own benefit.
Booking confirmation and balance of payment: The submission of the completed booking form shall constitute an offer by the client and a contract shall come into existence when the booking has been accepted in writing and a receipt for the deposit has been issued. Upon receipt of your booking form and deposit we will confirm the booking in writing and an invoice and statement of account will be sent to you with this confirmation, requesting the balance of payment two months before your arrival date. Pay Pal transaction charges are the guests responsibilty and will be deducted from the damages deposit. You will not receive any further correspondence from us until we receive your balance of payment after which you will be sent final confirmation and arrangements for key collection. If we do not receive your balance payment by the due date we reserve the right to re-let the accommodation. Any bookings made within two months of the holiday start date must be paid for in full at the time of booking. If the booking is made later than one week before your holiday date (i.e. the booking having been made provisionally by telephone, say the day before) we insist that full payment is made with cleared funds prior to arrival.
Car Parking: 2 bedroom apartments have 1 private parking space. 1 bedroom apartment have no private or permit parking - there are pubic car parks a few minutes walk away.
You will be advised where you can park your car/s and we will not be responsible for any parking tickets you may receive for not adhering to the requirements of the permit or parking space.
Cancellation: Notice of cancellation must be received in writing. Deposit payments are non-refundable. Balance payments will be refunded up to two months prior to your holiday start date. If you cancel your holiday within two months of the start date and we are unable to re-let the accommodation the full balance is still due. For the avoidance of doubt, other than as above, we shall have no further liability to you for any changes to or the cancellation of any holiday.
Rental period: All bookings run from 15.30 arrival (subject to unavoidable delays) to 10.30 departure.
Your party: This booking has been entered into on the understanding that the total number in your party shall in no circumstances exceed the number on your booking form. We reserve the right to refuse to accept bookings. Rentals will be terminated at our own discretion, if in our opinion any person behaves in a way prejudicial to the well being of others, and in such circumstances we will re-take possession of the accommodation immediately. The contract you are entering into is for the hire of a holiday home for holiday purposes only. The person signing the booking form takes full responsibility for all members of his/her party.
Fuel Surcharge:
Due to the current unpredictability of utility costs we reserve the right to introduce a ‘Fuel Surcharge’ per property if our utility costs increase by more than 20% over the 2009 period.
Inclusive Heating and Electricity Costs:
The all inclusive costs are based on ‘reasonable’ usage of heating and electricity that conform to our environmental policy. All ‘reasonable’ use of Heating and Electricity is therefore included within the cost of your accommodation. In line with our environmental policy we monitor and record the usage of both heating and electricity. We reserve the right to charge for ‘unreasonable’ usage. Charges will be made at the current oil, gas and electricity prices plus a £10 administration fee. An example of ‘unreasonable’ would be where a guest has turned the heating up to a higher than programmed setting and then gone out for the day, or has the heating set to a higher than programmed setting throughout the night.
We appreciate that some people 'feel' the cold more than others and we do try to be as flexible as possible and accommodate everyone. However, with the current high cost of oil and electricity we are now forced into a position where we have to charge guests an additional 'fuel supplement' if they require the heating system set higher or 'On' for longer than is set by our environmental policy. If you do wish us to make adjustments to the heating please contact us to discuss costs.
Owner's rights: We reserve the right to enter the accommodation for the purposes of urgent repairs or maintenance at any time. We cannot take responsibility for any matter outside our control, i.e. damage, injury, delays, or loss, in connection with your holiday arising directly or indirectly from mechanical or electrical breakdown, inclement weather, flood, fire, temporary invasion of pests or any other Act of God, war, farming or building activities, acts of local or central Government, or for nuisance caused on neighbouring properties. If we are unable to make the property available as per the booking due to unforeseen circumstances beyond our control, for example (but not limited to): death, illness, theft, fire, flood, squatters or other damage to the property, a refund will be made immediately without any further claims being made by you or your representatives against us.
Complaints:
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If, however, you have any cause for complaint the Owner and the Company are anxious that remedial action is taken as soon as possible. Because the contract for your accommodation is between you and the owner, any queries or concerns should be addressed to them. It is essential that you contact the Owner or his/her representative immediately if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless the Owner is promptly notified. Discussion of any criticisms with the Owner or his/her representative whilst you are in residence will usually enable shortcomings to be rectified straight away. In particular, complaints of a transient nature (for example, regarding preparation or heating of the property) cannot possibly be investigated unless registered whilst you are in residence. If you cannot make contact with the Owner or his/her representative, or if you remain unhappy with their response, you should immediately telephone the Guest Services Line on the number shown on your confirmation. If, after this, you feel that the problem has not been resolved to your satisfaction, then the booking contact must, within 30 days of returning from your holiday rental, put your complaint in writing to the Company. This will then be passed on to the Owner. Send your letter by recorded delivery to the Company’s Office at Thetford, 9 City Road, Winchester, Hampshire, marked for the attention of the Guest Services Department. This procedure is designed to ensure the speediest possible investigation and rectification of complaints. Please help the Owner and the Company to help you by following this procedure. If you fail to do so, this may affect your entitlement to claim compensation where this would or may otherwise have been appropriate. As the Company acts only as an agent for the Owner, the Company cannot accept any liability for your property. Any assistance provided in resolving a complaint in relation to your booking is provided on a goodwill basis and in our capacity as agent only
Inventory: A full inventory is available on request, and this inventory is checked at the end of each rental period.
General Information: Although every effort has been made to ensure the accuracy of the information contained on our website and other publicity material, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured at any time. Whilst every effort is made to fulfil any particular requests which you may have in relation to your stay with us, we cannot unfortunately guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.
Please note bed linen and towels are provided. |